Version 1.1 – Effective from December 2025
This agreement supersedes any previous version.

Terms & Conditions for 1:1 Business Mentoring

This Agreement is made between:
Your Time Pilates and Alice Johnstone, of 123 Lavenham Road, London, SW18 5ER (the “Coach”), and the individual purchasing the mentorship programme (the “Client”).

In this Agreement, “we”, “us” or “our” refers to Your Time Pilates and Alice Johnstone; “you” or “your” refers to the Client purchasing the programme.

This Agreement applies to both the 4-Week Mentoring Programme and the Ongoing Bi-Weekly Mentoring Subscription. The Client’s selected programme at checkout determines the relevant term length and payment structure.

AGREEMENT

1. Definitions

1.1 The following terms apply to this Agreement:

"Agreement" means this Agreement including any Schedules, and any amendments made and agreed in writing;

"Charges" means the amounts specified in Part 4 of Schedule 1: Coaching Services Particulars, and any such amounts as may be agreed in writing by the parties from time to time;

"Deliverables" means the services as specified in Part 2 of Schedule 1: Coaching Services Particulars that the Coach has agreed to deliver to the Client under this Agreement;

"Effective Date" means the date of execution of this Agreement;

"Intellectual Property Rights" means all intellectual property rights wherever in the world, whether registrable or unregistrable, registered or unregistered, including any application or right of application for such rights (including copyright, trade marks, business names, know-how and trade secrets);

"Schedule" means any schedule attached to this Agreement;

"Services" means the mentorship services specified in Part 1 of Schedule 1: Coaching Services Particulars;

"Term" means the term of this Agreement, commencing in accordance with Clause 2.

2. Term

2.1 This Agreement comes into force on the Effective Date.

2.2 The duration depends on the programme purchased:

(a) 4-Week Mentoring Programme
A fixed term of four (4) weeks, ending automatically after the final scheduled session unless the Client chooses to continue into ongoing mentoring.

(b) Ongoing Bi-Weekly Mentoring Subscription
A rolling monthly agreement providing bi-weekly sessions, continuing until cancelled by either party with one (1) month’s written notice.

3. Services and Service Standards

3.1 The Coach shall provide the Services to the Client in accordance with this Agreement and to a professional standard.

3.2 The Coach shall use reasonable endeavours to ensure that the Deliverables are provided in accordance with the timetable set out in Part 3 of Schedule 1: Coaching Services Particulars.

3.3 For the Ongoing Bi-Weekly Mentoring Subscription, sessions are delivered during term time only. No 1:1 sessions take place during school holidays (approximately 13 weeks per year). This schedule is reflected in the monthly pricing structure and does not affect the recurring subscription payments.

4. Licence and Intellectual Property

4.1 The Coach retains ownership of all intellectual property rights in the materials, tools, frameworks, and resources provided as part of the mentorship.

4.2 The Client is granted a non-exclusive, non-transferable, royalty-free, personal licence to use the materials for their own professional use only. The Client shall not copy, distribute, adapt, edit, share, or resell any materials to third parties.

5. Charges and Payments

5.1 Charges depend on the programme purchased:

(a) 4-Week Mentoring Programme
£579 paid in full OR £333 x 2 monthly instalments.

(b) Ongoing Bi-Weekly Mentoring Subscription
£300 per month via Direct Debit, billed monthly in advance.

5.2 All payments are non-refundable once sessions have commenced.

5.3 For ongoing mentoring, subscription payments will recur monthly until cancelled with one (1) month’s written notice.

5.4 Missed direct debit payments may result in suspension of sessions until payment is received.

5.5 All prices are stated inclusive of any applicable VAT (if applicable).

5.6 Monthly subscription payments for Ongoing Mentoring remain payable during school holidays. Payments secure the Client’s place and cover ongoing access to support, resources, and the monthly group coaching call.

6. Refund Policy

6.1 In accordance with UK consumer law, the Client has the right to cancel and obtain a full refund within fourteen (14) days of this Agreement being executed by both Parties.

6.2 Where sessions have already taken place within this period, the value of completed sessions will be deducted from any refund due.

6.3 After the cooling-off period or once sessions have commenced, no refunds will be issued for either the 4-Week Programme or the ongoing subscription.

6.4 For ongoing mentoring, no pro-rated refunds are given if cancellation is made part-way through a month.

7. Client Obligations

7.1 The Client agrees to:

(a) attend all sessions promptly and be prepared to engage fully;

(b) provide honest communication and feedback to ensure effective coaching;

(d) give a minimum of forty-eight (48) hours’ notice to reschedule a session; failure to do so will result in the session being forfeited.

8. Non-Compete

8.1 The Client agrees not to reproduce, distribute, teach, or commercially use any frameworks, templates, or materials shared during the mentorship, or to offer similar business mentorship or coaching services using comparable frameworks, for a period of twelve (12) months following completion of the programme.

9. Liability and Disclaimer

9.1 The Coach provides business mentorship and strategic support only and makes no guarantees regarding financial, business, or personal outcomes.

9.2 The Coach shall not be liable for any loss or damage resulting from decisions made or not made by the Client.

9.3 The entire liability of the Coach under this Agreement shall not exceed the total amount paid by the Client at the time of any alleged loss.

10. Confidentiality

10.1 Both parties agree to maintain confidentiality in relation to all sensitive information shared during the mentorship.

10.2 The Coach may share anonymised outcomes or testimonials with the Client’s consent.

11. Termination

11.1 Either party may terminate this Agreement by providing written notice if the other commits a material breach.

11.2 Upon termination, all outstanding fees shall become immediately due and payable. No refunds shall be issued for services already delivered.

11.3 For ongoing mentoring, either party may terminate with one (1) month’s written notice.

12. Data Protection

12.1 The Coach shall comply with all applicable UK data protection legislation, including the UK GDPR.

12.2 Personal data will be processed only as necessary to deliver the mentorship services.

13. General

13.1 This Agreement constitutes the entire agreement between the parties.

13.2 This Agreement shall be governed by and construed in accordance with the laws of England and Wales.

13.3 The courts of England and Wales shall have exclusive jurisdiction over any disputes arising under or in connection with this Agreement.

EXECUTION

By completing the online checkout and confirming acceptance, the Client acknowledges that they have read, understood, and agree to the terms of this 1:1 Business Mentoring Agreement.

SCHEDULE 1: COACHING SERVICES PARTICULARS

Part 1 – Specification of Services

A. 4-Week Mentoring Programme

The Coach shall provide the following Services:

- Four (4) private 60-minute coaching sessions via Zoom

- Voxer access for the 4-week duration (Mon–Thurs, office hours)

- Continued access to the Your Time Pilates monthly coaching calls

- Access to relevant templates, tools, and materials as required

B. Ongoing Bi-Weekly Mentoring Subscription

- One (1) private 60-minute coaching call every two weeks via Zoom

- Voxer access for the 4-week duration (Mon–Thurs, office hours)

- Continued access to the Your Time Pilates monthly coaching calls

- Access to relevant templates, tools, and materials as required

One (1) private 60-minute call every two weeks
Voxer support between calls (Mon–Thurs)
Monthly coaching call access
Templates/tools access during active subscription

Bi-weekly 60-minute sessions delivered during term time. No sessions run during school holidays. The subscription fee reflects the annualised value of the programme and remains the same each month regardless of holiday periods.

Part 2 – Deliverables

The Coach shall deliver:

- Personalised mentorship tailored to the Client’s business goals;

- Strategic frameworks to support client acquisition, offer structure, and content planning;

- Access to supporting resources and accountability via Voxer.

Part 3 – Timetable

A. 4-Week Programme
Runs for a fixed 4-week period starting from the first scheduled session.

B. Ongoing Mentoring
Bi-weekly sessions scheduled on an ongoing basis.

Part 4 – Charges and Payment

A. 4-Week Programme: The total Fee is £579 (paid in full) or two (2) monthly payments of £333.
B. Ongoing Mentoring: £300 per month via Direct Debit

Payment is due in advance through the online checkout.

SCHEDULE 2: COMPLAINTS PROCEDURE

1. It is the intention of the Coach that the Client shall be entirely satisfied with the services provided throughout the mentorship.

2. Should the Client become dissatisfied at any time, they should:

(a) set out the complaint in writing, including any supporting evidence, to alice@yourtimepilates.com;

(b) identify the outcome sought (e.g. clarification, additional session, or review);

3. Should it not be possible to resolve any dispute amicably, matters arising from this Agreement shall be handled by an independent mediator, with costs shared equally between the Parties.